01.Introduction
This Privacy Policy ("Policy") applies to 11wn and governs the collection, processing, storage, and disclosure of personal data belonging to users of the 11wn platform, accessible at https://11wn.org. The terms "11wn," "we," "us," and "our" refer to the operating entity behind the 11wn brand. The terms "you," "your," and "user" refer to any individual who accesses, registers with, or uses any service provided by 11wn.
We understand that for Pakistani players, trust and transparency are non-negotiable when it comes to handling personal and financial information online. This Policy has been drafted to clearly communicate how 11wn handles your data, in plain language, without unnecessary legal obfuscation. Where legal terminology is unavoidable, we have provided plain-English explanations alongside.
By creating an account on 11wn, accessing the platform, or using any of our services — including 11wn Casino, cricket betting, slots, or any promotional features — you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree to any provision herein, you should discontinue use of the platform immediately.
02.Data Controller
11wn operates as the data controller responsible for the personal information you provide and the data generated through your use of our services. As data controller, 11wn determines the purposes and means by which your personal data is processed.
11wn operates under international gaming compliance standards. All data processing activities are conducted in accordance with internationally recognised privacy principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
For all data-related enquiries, including requests to exercise your rights as described in Section 10 of this Policy, you may contact our dedicated Data Protection team. Contact details are provided in Section 14.
03.Data We Collect
11wn collects personal data through multiple channels: directly from you during registration and account use, automatically through your interaction with the platform, and occasionally from trusted third-party sources for verification and compliance purposes.
3.1 Registration & Account Data
- Full legal name (as per CNIC or valid ID)
- Date of birth (for age verification — you must be 21 or older)
- Email address and mobile phone number
- Residential address (city, province, postal code — Pakistan)
- Username and encrypted password
- Preferred currency (PKR by default for Pakistani players)
3.2 Financial & Transaction Data
- JazzCash and EasyPaisa mobile wallet identifiers
- Bank account details for HBL, UBL, Meezan Bank, and Raast transfers
- Deposit amounts, withdrawal requests, and transaction history
- Bonus redemption records and promotional participation history
3.3 Identity Verification Data (KYC)
- Copy of CNIC (Computerised National Identity Card) or valid passport
- Proof of address (utility bill, bank statement — dated within 3 months)
- Selfie or live photograph for facial verification where required
3.4 Technical & Usage Data
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Pages visited, session duration, and navigation patterns
- Game history, betting patterns, and wagering activity
- Login timestamps and account activity logs
| Data Category | Collection Method | Required / Optional |
|---|---|---|
| Registration details | Direct input at signup | Required |
| KYC documents | Uploaded by user | Required (withdrawal) |
| Payment information | Provided during deposit/withdrawal | Required |
| Gameplay data | Automatically collected | Automatic |
| Device & technical data | Automatically collected | Automatic |
| Marketing preferences | User settings / opt-in | Optional |
04.How We Use Your Data
11wn does not collect data arbitrarily. Every category of personal information we hold serves a defined, documented purpose. Below is a clear breakdown of why we process your data and how it directly relates to the services you use on 11wn.
4.1 Account Management & Service Delivery
Your registration details allow us to create and maintain your 11wn account, authenticate your identity at login, process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, and other supported methods, and ensure your betting and casino game history is accurately recorded and accessible to you.
4.2 Legal Compliance & Regulatory Obligations
As an operator governed by international gaming compliance standards, 11wn is required to verify player identities, conduct anti-money laundering (AML) checks, maintain transaction records, and cooperate with relevant regulatory authorities when legally required. Your KYC data and financial records are processed to fulfil these obligations. This is not discretionary — it is a firm legal requirement for any legitimate gaming platform.
4.3 Responsible Gaming & Player Protection
11wn takes responsible gaming seriously. We use your gameplay data, session duration records, and deposit patterns to identify signs of problem gambling behaviour. Where our responsible gaming systems flag concern — such as unusually long sessions, rapid sequential deposits, or self-exclusion requests — we use this data to intervene, offer support tools, and where necessary, apply account restrictions in your interest.
4.4 Fraud Prevention & Security
Technical and usage data, including IP addresses, device fingerprints, and login patterns, are processed to detect and prevent fraud, unauthorised account access, bonus abuse, and other forms of platform manipulation. This protects both you as an individual player and the integrity of the 11wn platform for the wider Pakistani player community.
4.5 Customer Support
When you contact 11wn's support team — whether via live chat or email — we retain records of those interactions to resolve your issue effectively, improve our support quality, and maintain an accurate account history that helps our team assist you faster in future.
4.6 Marketing Communications (with Consent)
Where you have explicitly opted in, 11wn may send promotional communications about bonuses, new games, PSL season offers, and other platform features via email or SMS. You may withdraw consent for marketing communications at any time through your account settings or by contacting support. Withdrawing marketing consent does not affect the legality of any processing that took place before withdrawal.
05.Legal Basis for Processing
11wn processes your personal data on the following legal grounds, depending on the nature and purpose of the processing activity:
- Contractual Necessity: Processing required to fulfil our obligations to you under the 11wn Terms & Conditions — including account creation, payment processing, and gameplay facilitation.
- Legal Obligation: Processing required to comply with AML regulations, age verification requirements, KYC mandates, and other applicable legal frameworks.
- Legitimate Interests: Processing conducted to protect platform security, prevent fraud, and improve user experience — where these interests are not overridden by your fundamental rights.
- Consent: Processing for marketing communications, certain cookies, and optional features — only where you have provided clear, informed, and freely given consent.
06.Data Sharing & Third Parties
11wn does not sell, rent, or trade your personal data to third parties for commercial purposes. Full stop. However, to operate the platform effectively and meet our legal obligations, we do share certain data with carefully selected third-party service providers and regulatory bodies under strict contractual and legal frameworks.
6.1 Payment Processors
To process your PKR deposits and withdrawals, 11wn shares necessary financial data with payment service providers including JazzCash, EasyPaisa, Raast, and connected banking networks (HBL, UBL, Meezan Bank, 1LINK). These processors handle your financial data under their own regulatory obligations and are bound by data sharing agreements with 11wn.
6.2 Identity Verification Services
11wn uses certified third-party KYC and identity verification providers to validate CNIC documents and confirm age eligibility. These providers process your identification documents for the sole purpose of verification and are contractually prohibited from using this data for any other purpose.
6.3 Game Software Providers
Certain gameplay data — such as session identifiers and game round results — is shared with our licensed game software providers to facilitate game delivery, ensure fair-play certification, and maintain accurate jackpot and RTP (Return to Player) records.
6.4 Regulatory & Legal Authorities
11wn may disclose your personal data to regulatory bodies, law enforcement agencies, or government authorities where required to do so by applicable law, court order, or regulatory mandate. In such cases, 11wn will disclose only the minimum data necessary to satisfy the legal requirement.
6.5 Fraud Prevention Networks
To protect against fraud and money laundering, 11wn may share flagged account data with cross-platform fraud prevention networks. This is a standard industry practice and is conducted under strict data-sharing protocols.
07.Data Retention
11wn retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following retention periods apply as a general guide:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / Regulatory |
| KYC documents | 5 years from account closure | AML compliance |
| Financial transaction records | 7 years from transaction date | Financial regulation |
| Gameplay & betting history | 3 years from last activity | Contractual / Regulatory |
| Customer support records | 3 years from last interaction | Legitimate interests |
| Marketing consent records | Until consent withdrawn + 1 year | Consent / Legal |
| Technical / log data | 12 months rolling | Security / Fraud prevention |
When retention periods expire, 11wn securely deletes or anonymises your personal data so that it can no longer be associated with you as an individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
08.Security Measures
11wn employs a multi-layered security architecture to protect your personal and financial data from unauthorised access, disclosure, alteration, or destruction. Our security posture is reviewed regularly and updated in line with industry best practices.
- 256-bit SSL/TLS encryption for all data transmitted between your device and 11wn servers
- Encrypted storage of all personally identifiable information and financial records at rest
- Multi-factor authentication (MFA) available for all player accounts
- Regular penetration testing and security audits by independent third parties
- Role-based access controls ensuring only authorised 11wn personnel can access player data
- Intrusion detection systems and real-time anomaly monitoring
- Secure data centres with physical access controls and redundancy measures
Despite these measures, no system connected to the internet can be guaranteed completely secure. 11wn strongly encourages all players to use strong, unique passwords for their accounts, enable MFA where available, and report any suspicious account activity to our support team immediately.
09.Cookies Policy
11wn uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us deliver a better, faster, and more personalised experience.
9.1 Types of Cookies We Use
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | No — essential |
| Functional | Remembering preferences (language, currency), personalisation | Yes |
| Analytical | Platform usage statistics, performance monitoring | Yes |
| Marketing | Promotional targeting, campaign measurement | Yes |
9.2 Managing Cookies
You can manage your cookie preferences through our cookie consent interface, which is presented when you first visit 11wn. You may also configure your browser to block or delete cookies at any time. Note that disabling strictly necessary cookies will affect platform functionality and may prevent you from accessing certain features including your account.
10.Your Privacy Rights
11wn respects and upholds your rights in relation to your personal data. Depending on applicable law and the specific circumstances of your request, you may be entitled to exercise the following rights:
- Right of Access: Request a copy of the personal data 11wn holds about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your data where it is no longer necessary for the purpose it was collected (subject to overriding legal obligations).
- Right to Restriction: Request that 11wn restricts processing of your data in certain circumstances.
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format where technically feasible.
- Right to Object: Object to processing based on legitimate interests, including direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based, without affecting prior lawful processing.
To exercise any of the above rights, contact 11wn's Data Protection team using the details in Section 14. We will respond to all valid requests within 30 days. In complex or high-volume cases, this may be extended by a further 30 days, and you will be notified accordingly.
11.Minors & Age Verification
11wn is strictly a platform for adults. The minimum age to register and use any service on 11wn — including 11wn Casino, sports betting, slots, and all other features — is 21 years of age. This requirement applies to all users regardless of location.
As part of our KYC process, 11wn verifies the age of all registered users prior to authorising any deposit or withdrawal activity. Users who are found to be under the age of 21 will have their accounts suspended immediately, any funds returned will be subject to review, and the account will be permanently closed.
11wn does not knowingly collect or process personal data from individuals under the age of 21. If you believe that a minor has registered on the platform or that incorrect age data has been submitted, please contact our support team immediately. We take this responsibility seriously and act on such reports without delay.
Parents and guardians in Pakistan who are concerned about minors accessing online gambling platforms are encouraged to use parental control tools available through network providers and device operating systems to restrict access to gambling websites.
12.International Data Transfers
11wn operates on an international basis, and your personal data may be transferred to and processed in countries outside of Pakistan. This can occur when data is processed by our game software providers, KYC verification partners, or infrastructure hosting services located in other jurisdictions.
When such transfers occur, 11wn ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with this Policy. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms.
By using the 11wn platform and accepting this Privacy Policy, you acknowledge and consent to the international transfer of your personal data as described in this section.
13.Changes to This Policy
11wn reserves the right to update or amend this Privacy Policy at any time. Changes will be effective immediately upon publication on this page, with the "Last Reviewed" date updated accordingly. For material changes — those that significantly affect how your data is used or your rights in relation to it — 11wn will notify registered users via email or an in-platform notification prior to the change taking effect.
We encourage you to review this Policy periodically to stay informed about how 11wn protects your information. Continued use of the platform following any update constitutes your acceptance of the revised Policy.
14.Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 11wn, please contact our Data Protection team using the following details. All data-related queries are handled by a dedicated team and are treated as confidential.
Website: https://11wn.org
Email: support at 11wn.org
Support: 24/7 Live Chat available via the platform
Response Time: Within 30 days of receipt of valid request
For general account queries, gameplay issues, or payment support, our customer support team is available via live chat 24 hours a day, 7 days a week, including during PSL season and major international sporting events when player activity is at its peak.